Shakespeare's famous quote is that "a rose by any other name is still a rose." Margaret's response to being called by her correct name showed clearly that when we call someone by their name, it makes a huge difference. They feel seen and valued.
Agree, @Yvonne A Jones that using someone's actual name makes a difference, a lesson that I've taken to heart. I believe that this also includes pronouncing the name correctly, despite not speaking their language.
I'm glad that you caught my Shakespeare reference/attempt.
Making genuine connections makes this line of work so much easier and meaningful.
Shakespeare's famous quote is that "a rose by any other name is still a rose." Margaret's response to being called by her correct name showed clearly that when we call someone by their name, it makes a huge difference. They feel seen and valued.
Agree, @Yvonne A Jones that using someone's actual name makes a difference, a lesson that I've taken to heart. I believe that this also includes pronouncing the name correctly, despite not speaking their language.
I'm glad that you caught my Shakespeare reference/attempt.
Making genuine connections makes this line of work so much easier and meaningful.