Mike, this is a powerful reminder that the smallest acts often reveal the most about who we are.
Saying goodbye may not be written into a policy or taught in a classroom, but it communicates dignity, compassion, and respect. It tells the patient they were more than a call, a chart, or the next task on the schedule.
Your article also highlights something important about leadership.
Culture is built through the habits people choose when nobody is requiring them to do it.
Well said, my friend.
Never underestimate the impact of ending an encounter with kindness.
Policy doesn't, and probably can't cover everything, however having, and clearly articulating values can guide and cover everything. Thanks, Jon for your continued support and stimulating conversations.
And that one action may be the one positive thing in that person's day. He or she feels seen and acknowledged as an individual. Thanks for sharing this, Mike.
My pleasure to share, Yvonne. One of the many reasons to be empathetic with our patients is to make their worst day a little less sucky. Seeing them. Treating as the person they are. These are the least we can do for each other as fellow human beings.
It's something that I picked up from a friend years ago who had (has) Lupus. And it's something that I've heard other people with degenerative diseases, such as ALS say. "Every day sucks. Some just suck less." So I came up with and use "less sucky."
WOW!!!!!! Powerful story, Mike. And, made me stop and realize, I always had a parting word for patients as well. Thanks for the reminder.
I think it's the decent thing to do. You built rapport from the moment you walked in. The very least, close it properly.
Mike, this is a powerful reminder that the smallest acts often reveal the most about who we are.
Saying goodbye may not be written into a policy or taught in a classroom, but it communicates dignity, compassion, and respect. It tells the patient they were more than a call, a chart, or the next task on the schedule.
Your article also highlights something important about leadership.
Culture is built through the habits people choose when nobody is requiring them to do it.
Well said, my friend.
Never underestimate the impact of ending an encounter with kindness.
Policy doesn't, and probably can't cover everything, however having, and clearly articulating values can guide and cover everything. Thanks, Jon for your continued support and stimulating conversations.
And that one action may be the one positive thing in that person's day. He or she feels seen and acknowledged as an individual. Thanks for sharing this, Mike.
My pleasure to share, Yvonne. One of the many reasons to be empathetic with our patients is to make their worst day a little less sucky. Seeing them. Treating as the person they are. These are the least we can do for each other as fellow human beings.
For sure, Mike. Empathy and making eye contact say 'I care. You're not just a case #.' "A little less sucky" 😀 is a very good description.
It's something that I picked up from a friend years ago who had (has) Lupus. And it's something that I've heard other people with degenerative diseases, such as ALS say. "Every day sucks. Some just suck less." So I came up with and use "less sucky."